Back to Jobs

Transportation Representative, Transportation Representative

Remote, USA Full-time Posted 2025-05-22

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

    Summary Of Responsibilities
  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

Ø Graduation in any specialization from a recognized university.

Ø Excellent communication skills (written and verbal).

Ø Ability to communicate correctly and clearly with all customers

Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Ø Ability to concentrate – follow customers issues without distraction to resolution

Ø Work successfully in a team environment as well as independently

Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Ø Excellent typing skills

Ø Demonstrates an ability to successfully navigate websites

Ø Demonstrates a proficient knowledge of email applications

    Preferred Qualifications
  • Logistics background and Experience in similar role
  • Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Uttar Pradesh - D37

Job ID: A2950989

Apply Job!

 

Similar Jobs

ServiceNow Platform Developer, Employee Experience and Productivity

Remote, USA Full-time

Performance Test Engineer, Creativity Apps

Remote, USA Full-time

Content Delivery Network SRE Manager

Remote, USA Full-time

Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)

Remote, USA Full-time

Technical Support Specialist – Apple Inc In Algeria

Remote, USA Full-time

Senior Product Manager - Tech, Amazon Marketing Cloud

Remote, USA Full-time

Front Line Manager, - Machine Learning Data Ops, Manager I, MLD Ops, GO-AI

Remote, USA Full-time

Vendor Consultant, Arabic

Remote, USA Full-time

Product Marketing Manager, Central Marketing, Amazon Business, Product Marketing

Remote, USA Full-time

Consumer Products Licensing Coordinator, Consumer Products & Interactive Licensing

Remote, USA Full-time

Dual Front Office Manager

Remote, USA Full-time

Bookkeeper for Property Investment & Management Business (Part-Time, Remote)

Remote, USA Full-time

Opening Crew Member McDonald's $16.75/hr to $19.75/hr

Remote, USA Full-time

Business Development & Coaching | Remote | Part Time

Remote, USA Full-time

Walmart Remote Jobs (Night Shift, Full Time) - Hiring Now

Remote, USA Full-time

Sr. Manager, Marketing Planning & Analytics

Remote, USA Full-time

[Entry level Remote jobs] Aetna Data Entry Remote Jobs - Apply Now-

Remote, USA Full-time

Virtual Payment Advisor

Remote, USA Full-time

Director, Grants

Remote, USA Full-time

Easy Remote Virtual Assistant Jobs for Teens Paying Well

Remote, USA Full-time