Back to Jobs

Customer Support Representative for Travel

Remote, USA Full-time Posted 2025-05-22

About the company

Through Eternity Tours is an established tour company. For more than 20 years, we have welcomed English-speaking clients traveling to our destination cities across Europe. We strive to create unparalleled experiences for customers in search of the most fulfilling and authentic experiences abroad.

About the position

    This position will be in reservations and customer support, with a focus on customer and travel agent inquiries, and sales and reservation inquiries and assistance. Day-to-day activities will include:
  • Answering questions about the tours and services we offer.
  • Assisting clients and travel agents who wish to make reservations via phone and email.
  • Sales, in the form of providing in-depth explanations of our product and upselling where appropriate - we do not do outgoing "cold-call" sales.
  • Answering email inquiries from travel agents, customers, third parties, etc.
  • Answering phone calls from clients seeking assistance while on the ground in Europe.
  • Keeping customers and reservations meticulously organized, between client correspondence and the company's internal systems.
  • Maintaining seamless communication with the Rome team to ensure tours and services can run as promised.
  • Working with the Rome team to resolve last minute issues when they arise; this may include ticketing, transfers, calling clients on the ground, etc.
    What we offer
  • Paid time off
  • Opportunities for career growth
  • Comprehensive training about our products and the European cities where we operate
  • A chance to be part of an international team, in a new location
  • Competitive salary based on experience
    Desired experience and qualifications
  • Experience in customer service for discerning clients
  • Excellent verbal and written communication skills for working in an international context
  • Excellent phone presence
  • Experience in soft sales
  • Strong digital proficiency and general computer skills
  • A college degree
  • Experience in Google Workspace, Microsoft Office and Slack
  • A professional background in the travel industry is not necessary, but experience traveling and a love of travel will be beneficial!

Job Type: Full-time

    Benefits:
  • Flexible schedule
  • Paid time off
  • Professional development assistance
    Shift:
  • Day shift
  • Evening shift
    Application Question(s):
  • Are you available to work Tuesday - Saturday 11am to 7pm?
    Education:
  • Bachelor's (Required)
    Experience:
  • Travel Related: 1 year (Required)

Work Location: Remote

Apply Job!

 

Similar Jobs

Amazon | Remote Customer Service United States Work From Home

Remote, USA Full-time

Amazon Customer Service Center (Work From Home) - Hiring Now

Remote, USA Full-time

Junior Data Analyst - Remote (Work From Home) at USA

Remote, USA Full-time

Online Data Analyst - English (US)

Remote, USA Full-time

Chat Support Specialist ( Remote / WFH )

Remote, USA Full-time

Customer Chat Support Specialist (Remote, No Experience Needed) ? My Store

Remote, USA Full-time

RTI Coordinator, Stealth Educational Startup (Remote) - $150,000/year USD

Remote, USA Full-time

Virtual Educational Support- SLP Part Time

Remote, USA Full-time

Educator (Remote)

Remote, USA Full-time

Education Professionals | Remote | Turn Personal Development into your career

Remote, USA Full-time

Customer Service Jobs – Immediate Hiring (Full-Time) – Lexington

Remote, USA Full-time

Data Entry Specialist (Part-Time, Evening)

Remote, USA Full-time

Certified Nursing Assistant CNA Per Diem PRN - $20.29 per hour

Remote, USA Full-time

Southwest Airlines Part Time Data Entry Jobs @Remote $25/Hour - Apply Now

Remote, USA Full-time

Courier/Swing Drvr/DOT-9

Remote, USA Full-time

Online / Remote Internship - Artificial Intelligence (AI) & Machine Learning (ML)

Remote, USA Full-time

Disney Remote Jobs Nj $25/Hour - VacancyGlobal

Remote, USA Full-time

Daytime Driver - Hiring Immediately

Remote, USA Full-time

Entry Level Life Sales Agent - No Experience Required (Remote)

Remote, USA Full-time

Shipt Grocery Delivery Specialist – Arizona

Remote, USA Full-time