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Accounts Receivable Call Center Representative

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Candidate must be able to work 8 to 5 Eastern Standard Time, Monday thru Friday
  • Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative
  • Candidates must live in the Eastern Time Zone
  • Great work hours, No late evenings, no major holidays
  • The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due
  • Answering incoming phone calls without delay
  • Must be able to read and decipher EOB's
  • Ensuring patient information is accurate, including billing information
  • Researching authorization benefits with insurance companies or online websites
  • Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
  • Accurately and timely completes data entry, including but not limited to authorizations and benefits
  • Informing patients of medical office procedures and policies
  • Validating and processing refund requests from patient calls
    Requirements:
  • Minimum of a HS diploma or GED with some college preferred.
  • At least one year of ophthalmology billing experience is required.
  • Strong communication and interpersonal skills.
  • Experience with EHR and EPM, NextGen is strongly preferred
  • Knowledge of insurances and/or healthcare experience is strongly preferred.
  • Basic computer knowledge of Microsoft Office.
  • Excellent customer service, communication skills, telephone and people skills, as well as grammar.
  • Well-organized with attention to detail and the ability to multi-task.
  • Personable and empathetic with patient needs and concerns.
  • Prior customer service/call center experience is preferred.
    Benefits:
  • Comprehensive medical, dental and optical coverage
  • 401K and short and long term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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