Call Center Representative - Remote
Job Title: Call Center Representative - Remote
Reports to: Call Center Manager
Employment Classification: Non-exempt, Hourly
Position Summary
The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
- Summary of Duties and Responsibilities:
- Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
- Enter patient demographics, insurance, and referral information into EMR
- Cancel and reschedule appointments, as assigned
- Work as directed/as needed
- Maintain and follow HIPAA policies and procedures
- Other relevant duties as assigned by the Manager/Director
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