DFP Order Entry Support Analyst

UNITED STATES, GEORGIA, ATLANTA

DELTA FLIGHT PRODUCTS

21-APR-2025

REF #: 28225

LINKEDIN TAG: LI-CM3

HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The DFP customer-focused Order Entry & Sales Support Specialist will manage order processing and provide administrative support to our sales team. The ideal candidate will be responsible for accurately processing customer purchase orders, sales orders, managing order status updates, assisting with sales inquiries, and ensuring a smooth customer experience from order placement to fulfillment.

Key Responsibilities:

Order Entry & Processing
• Accurately and timely enter and process customer orders into our ERP system.
• Verify order details, pricing, and terms to ensure accuracy before processing.
• Coordinate with program management inventory and production teams regarding order status, shipping dates, issues, product availability and lead times.
• Generate order confirmations as needed.
• Track and update order status, proactively communicating any changes to customers and the DFP teams.

Sales Support
• Supports the process of pricing and building customer proposals based on relevant data including historical actuals (data mining and providing assistance building quotes and SOWs)
• Maintain customer records, ensuring all contact information, order history, and communications are up to date.
• Help prepare sales reports, forecasts, and presentations as needed.
• Support marketing efforts by coordinating email campaigns and outreach to existing customers.
• Assist in managing customer relationships by responding to questions and providing product information.

Customer Service & Coordination
• Resolve order discrepancies, billing issues, or returns in coordination with relevant departments.
• Work closely with logistics and shipping teams to ensure timely order fulfillment and delivery.
• Act as a point of contact for customers regarding order status, shipping, and general inquiries.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

WHY YOU’LL LOVE DELTA!

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
• 2+ years of experience in order entry, sales support, or a related administrative role.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
• Experience with ERP/CRM systems (e.g., Epicor, Salesforce) preferred.
• Experience in a technical or product-based industry is a plus.

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