PART TIME Remote Bilingual (Spanish) Customer Service Rep

JOB SUMMARY
An Alivi Bilingual Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.

DUTIES & RESPONSIBILITIES
• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS
• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Fully bilingual: English/Spanish.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:
• Day shift
• Evening shift

Application Question(s):
• Do you have 6-12 months of Call Center experience in metrics or performance goals?
• Our training schedule may differ from your confirmed shift post-training. Are you able to accommodate this potential difference in schedules with flexibility?
• difference in schedules with flexibility? *

Do you currently own or use any of the following devices for work purposes? (Microsoft Surface Book Pro, Mac, Chromebooks, iPads, Non-Windows-based tablets)
If yes, please note that these devices are not compatible with our systems, and candidates using them will not be considered for this role.

Language:
• English and Spanish (Required)

Shift availability:
• Day Shift (Required)
• Night Shift (Required)

Work Location: Remote

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