Back to Jobs

Call Monitor

Remote, USA Full-time Posted 2025-05-22

Overview

Position: **Bilingual Spanish** - Call Monitor

Location: U.S Remote; Working under Pacific Standard Time Zone hours

Pay: $17/hr.

    Position Summary: The Call Monitor works with the Inside Loan Agent Division and assists by monitoring and analyzing calls and call data. The primary function of this position is to listen to calls and evaluate the quality of the call. By both using call monitoring software and Excel, the Call Monitor will provide feedback and guidance on areas of improvement. A successful Call Monitor will effectively prioritize work load and practice exceptional attention to detail.Responsibilities
  • Review calls for adherence to established rules, guidelines and acceptability.
  • Provide feedback on areas of improvement to Sales Managers, Managers and Team Leads.
  • Respond to Management requests for specific calls, call data or reports.
  • Input data into computer system as it relates to information gathered for the call evaluation.
  • Overtime may be required to meet business needs.
  • Must be available to work shifts between 5am to 7pm, including weekends.
  • Other duties may be assigned.
  • Qualifications
  • **Must be bilingual Spanish**
  • 1-2 years of customer service, call center, or sales experience
  • Ability to effectively and professionally communicate with internal customers and management, in either written or spoken form.
  • Excellent customer service skills.
  • Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
  • High attention to detail.
  • Ability to work independently.
  • Ability to multitask.
  • Desired Education/Experience:
  • 1 or more years of office or inside customer service / call center experience preferred.
  • 1 or more years of experience working in the mortgage or real estate industry preferred.
  • 1+ years of customer service and/or sales experience preferred.
  • High School Diploma or equivalent; some college preferred.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]

Apply Job!

 

Similar Jobs

Virtual Join Remoteease Solutions: Part - Time Easy From Home

Remote, USA Full-time

Online Gambling Platform Tester (Hiring Immediately)

Remote, USA Full-time

Flexible Sales Role - Work Anywhere

Remote, USA Full-time

Robotics Manager IT - OpenSpan/Automation Anywhere (Remote)

Remote, USA Full-time

Service Desk Specialist (myColorado) - Remote From Anywhere In Colorado

Remote, USA Full-time

Recruiter II - Shared Services / Consumer Product

Remote, USA Full-time

AVP Worksite Development

Remote, USA Full-time

PAS Bed Placement Coordinator - 32 Hours Evening Shift

Remote, USA Full-time

Legit Typing Jobs For Teens No Experience

Remote, USA Full-time

Housekeeping Part Time Evening Work SB

Remote, USA Full-time

Research Coordinator * Long Island* - Center for Bio-specimen Research and Development

Remote, USA Full-time

New Customer Acquisition Representative I (R-17376) – Jacksonville – Florida – United States

Remote, USA Full-time

Virtual Research & Marketing Assistant - Part Time

Remote, USA Full-time

LEAD CYBERSECURITY - Encryption at Rest and Secrets Management

Remote, USA Full-time

Quantitative Finance & Data Science Intern

Remote, USA Full-time

Amazon Customer Service Representative Work From Home Immediately Hiring

Remote, USA Full-time

Accounts Payable Associate

Remote, USA Full-time

Female Tele Sales Executive - Work from Home

Remote, USA Full-time

Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - (Contract)

Remote, USA Full-time

F-35 Sustainment Policy and Program Analyst

Remote, USA Full-time