Back to Jobs

Assistant Market Manager

Remote, USA Full-time Posted 2025-05-22

With a career at The Home Depot, you can be yourself and also be part of something bigger. Job Description POSITION PURPOSE: The Assistant Market Manager (AMM) is responsible for managing Measurement Technicians (MT's). AMM's hold MT's accountable for conducting spot audits, site visits and ride-alongs. The AMM's ensure the MT's are using correct techniques, following the dress code and using the correct equipment. AMM's support the MT's and address any customer concerns, and technical problems the MT's may encounter. AMM's handle customer service issues, resolve scheduling and measure concerns, including MT's routing. AMM's are responsible for finding resolutions to customers service issues brought to them by the MT's (specific concerns with stores, in-home safety, inspections and code needs which often result in rescheduling the measure). AMM's maintain market reports including: monitoring morning and afternoon MT's assignments and ensuring the assigned jobs are uploaded into the database correctly and in a timely manner. Responsibilities also include responding to unassigned customers reports and charge back/claims reports including monitoring and adjusting quotes, and rescheduling measures. AMM's are also responsible for maintaining the store relations between Home Depot Measurement Services (HDMS) and the The Home Depot stores. AMM's are responsible for hiring, disciplining, and reporting payroll for their assigned MT's. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES: Support the MT's and address any customer concerns, and technical problems the MT's may encounter. Oversee MT's – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems. Maintain market reports including monitor morning and afternoon MT's assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes. AMM's are also responsible for maintaining the store relations between HDMS and the THD Stores. Responsible for hiring, disciplining, and reporting payroll for their assigned MT's. MINIMUM QUALIFICATIONS: Must be eighteen years of age or older Must be legally permitted to work in the United States EDUCATION REQUIRED: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. YEARS OF RELEVANT WORK EXPERIENCE: 3+ years PHYSICAL JOB REQUIREMENTS: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. PREFERRED QUALIFICATIONS: Experience managing associates remotely. Strong computer skills. Strong customer service experience. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. Demonstrated ability to effectively communicate with customers. Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. Demonstrated knowledge of Home Depot flooring offerings. NATURE AND SCOPE: Position Reports to: Field Director Services Number of Direct Reports: 1-10 ENVIRONMENTAL JOB REQUIREMENTS: Environment: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Travel: Typically requires overnight travel 5% to 25% of the time For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $65,000 - $80,000 As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Apply Job!

 

Similar Jobs

Analyst - Stock Administration

Remote, USA Full-time

Sr. Analyst, Paid Media

Remote, USA Full-time

Virtual Apron Contact Center Supervisor (Appliances) – Remote

Remote, USA Full-time

Careercusp Announces FULL TIME Delta– Live Chat Agent – Work From

Remote, USA Full-time

Careercusp Announces FULL TIME Remote At Disney - Virtual

Remote, USA Full-time

IT Project Manager(Information Management)

Remote, USA Full-time

Level 2 Support Technician MSP

Remote, USA Full-time

Salesforce Developer, 6-12 Month Contract to Hire Position – Work From Home

Remote, USA Full-time

Cybersecurity Technical Support Associate (Eastern Time Zone) (REMOTE)

Remote, USA Full-time

Remote - Senior Application Developer with IVR application experience (hybrid in Okemos, MI)

Remote, USA Full-time

Apple Data Center Reno Jobs $24/Hour - VacancyGlobal

Remote, USA Full-time

Immediately Require Skilled Visit Nurse RN, Pediatric Home Health in Mechanicsville, VA

Remote, USA Full-time

FedEx is hiring: Seasonal Package Handler in Brownwood

Remote, USA Full-time

Customer Service Representative - Entry Level

Remote, USA Full-time

Disney career opportunities - Technical Business Analyst

Remote, USA Full-time

Entry Level Social Media Operator (Remote / No Experience) –

Remote, USA Full-time

Certified Nursing Assistant CNA Per Diem PRN - $25.78 per hour

Remote, USA Full-time

Outbound Call Center Rep - Rapid City (Remote)

Remote, USA Full-time

Delta airlines remote jobs

Remote, USA Full-time

EBO – Data Entry in Melbourne, FL

Remote, USA Full-time