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Overnight Front Desk

Remote, USA Full-time Posted 2025-05-22

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for the hospitality industry, helping to create memorable experiences for our guests.

    Responsibilities
  • Greet and check in guests upon arrival, ensuring a smooth and efficient process.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Manage reservations and maintain accurate records using hotel management software.
  • Provide information about hotel amenities, local attractions, and services available to guests.
  • Process payments and maintain cash handling procedures.
  • Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Maintain cleanliness and organization of the front desk area.
  • Collaborate with other departments to ensure guest satisfaction throughout their stay.
    Skills
  • Strong background in hospitality management or related fields is preferred.
  • Multilingual abilities are a plus, enhancing communication with diverse guests.
  • Excellent guest relations skills to foster positive interactions and resolve issues effectively.
  • Proficient phone etiquette to handle inquiries professionally and efficiently.
  • Familiarity with hotel management systems and phone systems is advantageous.
  • A solid understanding of hospitality principles within hotel or resort settings.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will shine!

Job Types: Full-time, Part-time, Seasonal

Pay: From $16.00 per hour

Expected hours: 40 per week

    Schedule:
  • 8 hour shift
  • Overnight shift
    Ability to Commute:
  • Ocean City, MD 21842 (Required)
    Ability to Relocate:
  • Ocean City, MD 21842: Relocate before starting work (Required)

Work Location: In person

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