Back to Jobs

MSHA Moderator

Remote, USA Full-time Posted 2025-05-22

Are you a detail-oriented customer service professional with a knack for technology? Join HSI as a Remote Training Support Specialist (MSHA Moderator) and play a critical role in supporting our virtual MSHA training programs. In this role, you’ll be the behind-the-scenes hero helping adult learners successfully attend and complete mandatory safety courses from the comfort of their homes.

    This temporary role is ideal for someone who enjoys remote work, thrives in a structured environment, and is confident troubleshooting basic tech issues with calm and compassion.
  • Start Date: July 2025
  • End Date: December 2025
  • Type: Temporary

What you will do:

As part of our virtual training support team, you’ll work closely with the MSHA Instructor to ensure every training session runs smoothly—from registration to final sign-off.

    Key Responsibilities:
  • Register and enroll students in MSHA Part 48 New Miner and Refresher courses
  • Communicate clearly with students via email regarding login instructions and expectations
  • Conduct pre-training tech checks to ensure students’ devices are ready for virtual participation
  • Monitor live virtual classrooms (Adobe Connect) and provide real-time support to students and instructors
  • Troubleshoot basic tech issues (e.g., webcam, audio, connectivity, login issues)
  • Track attendance, participation, and student conduct during training
  • Document and escalate technical or participation issues when needed
  • Collaborate with the internal MSHA team to improve workflows and enhance learner experience
    Work Schedule:
  • This is a full-time, Monday–Friday position with rotating weekly shifts based on course assignments. All times are listed in Pacific Time (PT).
  • You must be available to work either of the following shifts:
  • * New Miner Course:
  • 5:30 AM – 2:30 PM (includes a 1-hour lunch)
  • Annual Refresher Course:
  • 6:15 AM – 3:30 PM (includes a 1-hour lunch)
  • Schedule will be communicated in advance, and flexibility to work both shifts is required.

Requirements

    You’re a service-first professional who brings positivity, tech-savviness, and calmness under pressure to every customer interaction.
  • 2+ years of experience in remote customer service or administrative support roles
  • Strong computer skills with the ability to learn new platforms quickly
  • Experience using Microsoft Outlook, Excel, and virtual platforms (e.g., Adobe Connect, Zoom, or similar)
  • Associate degree preferred but not required
  • Reliable high-speed internet and a quiet workspace
    Benefits
  • Gain valuable experience with a respected training and compliance provider
  • Work remotely with a supportive team
  • Help individuals meet critical safety training requirements
  • Temporary, flexible contract role to take you through the end of 2025

Apply Job!

 

Similar Jobs

Social Media Moderator Job at Kenneth Copeland Ministries in Newark

Remote, USA Full-time

Community Moderator - Early Team Member

Remote, USA Full-time

Online Data Entry Jobs/ Work-From Home/ Part Time Data Entry Jobs/ Home-Based Data Entry/Typing Jobs

Remote, USA Full-time

Omni Interactions: Customer Service Work from home, get your life back!

Remote, USA Full-time

Amazon Chat Support In Canada - Join Our Dynamic Team At

Remote, USA Full-time

Customer Care Chat Representative | No Experience Required | Offer empathetic and prompt chat-based customer care support in a no-experience-needed remote role.

Remote, USA Full-time

Freelance Typing Jobs From Home – Join Our Team Today!

Remote, USA Full-time

Join Insight Enterprises: Home Work Typing Job Opportunity!

Remote, USA Full-time

Part Time Job - Typing Job

Remote, USA Full-time

Live English Transcriptionist (US remote)

Remote, USA Full-time

Junior Software Engineer

Remote, USA Full-time

Counselor - 100% Remote - Part-Time - OK License Required

Remote, USA Full-time

Amazon Delivery Driver

Remote, USA Full-time

Require Community Impact Education Manager in New Haven, CT

Remote, USA Full-time

FOOD SERVICE WORKER/CASHIER (FULL TIME)

Remote, USA Full-time

Consultant-Human Resources Operations-Immigration

Remote, USA Full-time

Sr Project Director

Remote, USA Full-time

Customer Support Representative

Remote, USA Full-time

Customer Service Representative (Remote) at Apple

Remote, USA Full-time

Require UCLA Music 2023-24 Part-Time Lecturer in Composition in Los Angeles, CA

Remote, USA Full-time