Remote Customer Service Representatives

Job title: Remote Customer Service Representatives in Greensboro, NC at The Resource
Company: The Resource
Job description: Join Our Team as a Remote Customer Service Representative!Location: Triad Area (Remote)
Shift: 8-hour shifts between 7:30 am - 7:00 pm (Monday-Friday)
Pay Rate: $16.00 per hour plus incentivesWe are hiring 20 Remote Customer Service Representatives for our client based in Greensboro, NC! This is a remote opportunity with the convenience of working from home, but candidates must reside in the Triad Area to qualify. If you have a passion for helping others and thrive in a fast-paced environment, this role is for you!Why You’ll Love This Job:

• Competitive pay at $16.00 per hour plus opportunities for bonuses
• Temp-to-hire opportunity with room for growth
• All equipment provided – all you need is a high-speed internet connection and a dedicated home office space!
• Work-life balance with shifts between 7:30 am and 7:00 pm, Monday-Friday

Key Responsibilities:

• Answer inbound customer calls, identify their needs, and provide assistance
• Resolve routine and escalated customer service issues efficiently
• Assist customers in navigating the company website and troubleshooting issues
• Accurately document customer interactions in the computer system
• Achieve productivity and customer satisfaction goals
• Adapt to the department’s needs with flexibility and a positive attitude

Ideal Candidate Profile:

• 1+ year of experience in customer service or call center environments
• Previous Collections Experience preferred
• Strong verbal communication skills and the ability to handle stressful situations with professionalism
• Basic office mathematics and general computer skills required.
• Previous Experience with SAP and/or Speedpay a plus
• High school diploma or equivalent
• Must successfully complete customer service training and demonstrate proficiency

Ready to take the next step?Apply online or submit your resume in person at 3402H W. Wendover Ave., Greensboro, NC. We’re excited to hear from you!
For more information, call or text us at 336.510.7700.
Expected salary: $16 per hour
Location: Greensboro, NC
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