Candidate Experience Specialist

Job title: Candidate Experience Specialist in Charlotte, NC at Allied Universal
Company: Allied Universal
Job description: OverviewAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Job DescriptionAllied Universal® is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist’s role is to be the subject matter expert and face of the company to candidates in the specified market.RESPONSIBILITIES:

• Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding
• Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and “Ready for NEO” statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO)
• Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS
• Review DOMO and ensure applicants are moving through the statuses

• Background Check Completed (and no driving)

Schedule for NEO * 3rd Party BG CheckReview BG and see if complete, Schedule for NEO if completed * Ready for NEOThose who have previously been reached for NEO but haven’t responded yet Outreach again * NEO ScheduledConfirm with candidate their NEO arrival, ensure no further questions from candidate * Background Check InitiatedThis candidate has not completed BG invitation, touch base and offer to help them complete it * Background Under ReviewHas the Criminal History card been sent/completed, may need a follow up with HR or Candidate * Background in ProcessIf candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process * Update iCIMS statuses once applicant is scheduled via person profile

• Post NEO to On-the-Job Training (OJT)

• Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?)
• Make contact with site manager to ensure new hire has the correct information
• Make final contact with employee to ensure first day is completed as scheduled
• Perform the essential duties of the Onboarding Specialist in their absence

• Conduct New Employee Orientation sessions:

• Application of any state required license training
• Distribute and collect union cards
• Ensure completion of post-employment offer forms/activity (e.g., new hire onboarding paperwork)
• Instruction of Basic Pre-Assignment Lessons (AUS Core Training)
• Customer-specific core standards training
• Instruction of Specialized Training Lessons: Driver Training, Golf Cart Training, Firearms and Use of Force Training
• Instruction of First Aid/CPR/AED and AHA Heartsaver Bloodborne Pathogens
• Assist with the annual open enrollment process; provide first-line answer to benefit related questions or works with corporate benefits to identify answers for employees
• Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintain all paper and electronic files associated with the program
• Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
• Manage all employee WinTeam data entry, including new hire set up and personnel data Coordinates with Payroll to ensure changes are completed properly; respond to questions as needed
• Utilize online tools to provide timely responses
• Process weekly reports for Corporate Human Resources

QUALIFICATIONS:

• High School diploma or equivalent
• Prior work experience in a professional administrative environment
• Able to focus and multi-task in a busy environment
• Ability to successfully handle stressful situations in a calm and professional manner
• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

PREFERRED QUALIFICATIONS:

• College degree in business, human resources, or related field of study
• Human resources and/or recruiting experience
• Experience using iCIMS or other Applicant Tracking System
• Experience using WinTeam or other Human Resources Information System
• Experience using DOMO or other business intelligence tool

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

ClosingAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .Requisition ID2025-1380772
Expected salary:
Location: Charlotte, NC
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