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Lead Office Assistant

Remote, USA Full-time Posted 2025-05-22

Job title: Lead Office Assistant in Westlake, OH at MAXIMUM POTENTIAL CHIROPRACTIC


Company: MAXIMUM POTENTIAL CHIROPRACTIC


Job description: Benefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Maximum Potential Chiropractic is a family focused wellness practice. We are professional, customer-centric and fast-paced.Benefits and Perks:
  • Modern office setting
  • Wellness programs
  • Employee Appreciation Days
Job descriptionChiropractic AssistantFront Desk & BillingMust love people!!! Must love natural healthcare and serving patients.. Must have great communication skills on phone and in person. MPC has 4 doctors who you are responsible to fill and work their schedules. MPC is a fun, family atmosphere. If you are looking to make a difference, work hard, and give back this is the place for you. You get to contribute and create impact daily for our practice member’s lives.We are hiring an experienced customer service-focused individual to performFront Desk Receptionist & Billing DutiesDaily Responsibilities include:Check-in/out clients in a friendly and professional mannerMake and Keep AppointmentsProcess copay and deductible paymentsSchedule follow-up appointmentsCoordinate provider schedules in local and remote officesCommunication, scheduling, and organizational skills are significant responsibilities of this positionCommunication via in-person, phone, email, and platform systems.Medical record / chart prep and processing (paper and electronic)Follow-up to obtain client/insurance/account information as neededDaily experience with EHR and other software tools. Strong computer skills are requiredDaily reporting and operational requirementsReview, correct and process any rejected or denied claims.File claim reconsiderations or appeals when necessary.Post and review paymentsManage accounts receivable and follow up on no-response claims in a timely fashion.Coordinate and send monthly patient statements and follow up as necessaryMaintain knowledge of insurance plans and billing practices and procedures.Implement new policies and procedures to streamline billing and collections when necessary.Assist in preparing financial reports for patients as directedComfortable in a multi-tasking environment, calm, diplomaticCommunicate with practice members in a friendly yet confidential mannerA consistent and professional telephone personaWell groomed and dressed for successWorks to provide excellent customer service while adhering to business procedures and policiesA positive attitude, working as part of a teamThis is a standing position, must be able to stand for duration of shiftOther Administrative functions as necessary or directed.Qualifications:Applicant must have strong written and verbal communication skillsStrong organizational skills and ability to multitaskMust have min 1 year working in a chiropractic office or medical settingMust have strong understanding of insurance verification and prior authorization processesEducation:High School Diploma***AT THIS TIME our office DOES NOT provide traditional health care coverage .Benefits:
  • Retirement plans
  • Dental insurance
  • Vision Insurance
  • Life insurance
  • Paid time off
  • Employee discounts/retail
Schedule:
  • Day shifts
  • Evening shifts
  • Monday to Saturday
Experience:
  • Medical Office: 1 year (Required)


Expected salary: $18 - 24 per hour


Location: Westlake, OH


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