Customer Service Representative (Remote: Monday- Wednesday, 12:30 PM to 8:30 PM (Eastern Time)
Job Description: Customer Service Representative (Remote)
Position: Customer Service Representative
Location: Remote (work from anywhere)
Schedule: Monday- Wednesday, 12:30 PM to 8:30 PM (Eastern Time)
Employment Type: Part-Time (30 hours/week)
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About Nurse Yard
Nurse Yard (www.NurseYard.com) is a growing e-commerce company dedicated to providing high-quality compression socks and wellness products designed to support active lifestyles. With a focus on comfort, functionality, and customer satisfaction, we proudly serve customers across the U.S., Canada, and the U.K. Our team is passionate about delivering exceptional customer experiences and building lasting relationships with our loyal customer base. Join us in making a difference, one step at a time!
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Responsibilities
As a Customer Service Representative, you will:
•Answer incoming calls and respond to customer inquiries in a clear, professional, and friendly manner.
• Manage and respond to incoming chat conversations on our website, providing real-time support to customers.
• Monitor and respond to customer messages on social media platforms, including Facebook, Instagram, X, Pinterest, and more.
• Handle website inquiries and email communications efficiently.
• Provide accurate information about products, promotions, and company policies.
• Resolve customer complaints, process returns/exchanges, and escalate issues as necessary.
• Utilize the customer service platform, Gorgias, to manage and log all customer interactions and maintain detailed records (experience with Gorgias is a significant plus).
• Stay informed about company updates, new products, and campaigns to provide customers with the most current information.
• Collaborate with team members to identify and address common customer concerns, improving service and processes.
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Qualifications
• Minimum of 3 years of customer service experience handling inquiries across multiple channels (phone, chat, social media, email).
• Exceptional verbal and written communication skills, with the ability to speak and write clearly and effectively.
• Proven ability to maintain a professional and empathetic tone in high-pressure situations.
• Familiarity with Gorgias or similar customer service software is highly preferred.
• Strong multitasking abilities and attention to detail.
• Self-motivated and capable of working independently in a remote setting.
• Tech-savvy, with proficiency in managing chat tools, social media platforms, and basic computer skills.
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Why Join Us?
• Flexible remote work – Work from the comfort of your own home.
• Be part of a growing, innovative company that values creativity and customer satisfaction.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
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