Zachary Piper Solutions – 100% REMOTE – Customer Success Analyst – Washington DC
Job title: 100% REMOTE - Customer Success Analyst
Company: Zachary Piper Solutions
Job description: Zachary Piper Solutions is seeking a REMOTE Customer Success Analyst to support a federal program. The Customer Success Analyst will manage customer/partner relationships and assist with onboarding new partners.
- Responsibilities for the Customer Success Analyst:
- Communicate with partners and provide customer service with the product offerings.
- Perform gap analysis to identify possible improvements and solutions to offer to partners and gather requirements from partners.
- Maintain constant communication with the partners to identify and resolve issues, relay relevant system updates and offerings, and ensure there is a strong relationship at all times.
- Conduct user acceptance or system testing. Required Qualifications for the Customer Success Analyst include:
- 2+ years of experience in a customer facing role
- Experience with onboarding new customers or partners, gathering requirements, and maintaining relationships.
- Experience with MS products (Word, Excel, PPT), Salesforce, and/ore Visio
- Bachelor's Degree
- Candidate must be able to obtain a Public Trust Clearance Compensation for the Customer Success Analyst include:
- Salary Range: $75,000-80,000**depending on experience**
- Benefits: Cigna Medical, Dental, Vision, 401k, PTO, Holidays Keywords: customer service, account manager, account director, partner success, customer engagement, customer success, business analyst, business success, customer support, customer facing, client facing, client support, vendor support, relationships, relationship, relationship building, grant, grants, software, information technology, cyber security, software development, public trust, cleared, clearance, remote, 100%remote, remote work, telework, tele-work remote work, uat, requirements gathering, gap analysis, requirements analysis, ticketing, ticketing system, remedy, servicenow, end-user, user acceptance, system testing, system releases, communication, communications, business process, system updates, grant management, workflows, documentation, documenting, partner roles, reports, needs, customer needs, customer wants, client needs, client wants, partner services, partner services team, management, partner management, partner manager, business needs, business offerings
Expected salary: $75000 - 80000 per year
Location: Washington DC
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