Virtual Customer Service Assistant

THE OPPORTUNITY If youre looking for a part-time, flexible, and 100% remote opportunity - and youre excited to join a talented team of fitness professionals - this position could be a great fit for you! We are currently hiring Virtual Customer Service Assistants. Responsibilities to include: Management Customer Service Support • Regular client interfacing (via phone) • Email management (checking/organizing communication with clients) • Calendar management (communication with management team during month for specific date-oriented tasks) Operations Support • Creating/executing/maintaining standard operating procedures, workflows, and processes • Admin tasks associated with CRM software KEY ATTRIBUTES • Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations • Professional and friendly demeanor • Communication with management team to ensure all tasks are met • Detail-oriented, but able to work efficiently with minimal errors • Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly • Tech-savvy, eager, and quick to learn new technology • Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver • Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information • Cope well with ambiguity and changes in direction as solutions are developed • Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude QUALIFICATIONS • Bachelor's degree preferred • Experience working remotely preferred • Available to complete work, take video calls, etc. during business hours Monday - Friday • At least 10 hours/week of availability • Previous experience managing multiple clients, accounts, and projects preferred • Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook) • A fast and reliable internet connection • Smartphone with email capabilities and the ability to download various apps • Preference to candidates proficient in common online programs/software used by small business owners. • **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time ADDITIONAL INFORMATION • Employee position • Remote position Flexible work from home options available. Apply Job! Apply to this Job