Bilingual Inbound Call Center
About the position
The Bilingual Inbound Call Center position is a full-time remote role focused on assisting new and existing patients in scheduling appointments at dental offices. The ideal candidate will possess excellent communication skills, a warm and friendly disposition, and the ability to multitask effectively while handling inbound calls. This role requires a commitment to providing exceptional patient service and maintaining accurate appointment scheduling.
- Responsibilities
- Delight patients and families by creating a kind, gracious, and caring environment. ,
- Answer telephone calls in a timely and professional manner. ,
- Maintain quality while consistently meeting minimum expectation levels. ,
- Accurately schedule and cancel patient appointments, inputting correct patient data into systems. ,
- Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. ,
- Promote a 'team first' attitude through positive relationships and communication with coworkers. ,
- Effectively converse in Spanish while entering information into systems in English.
- Requirements
- High School diploma or equivalent. ,
- 1 year of experience using both English and Spanish languages in a professional and/or contact center capacity. ,
- Basic computer skills.
- Nice-to-haves
- 1 year of dental experience. ,
- Experience with Genesys and Google Workspace. ,
- Advanced computer skills. ,
- Telephone experience.
- Benefits
- Medical, dental, and vision insurance with company contribution. ,
- Life Insurance. ,
- Flexible spending (health and dependent care) account. ,
- Paid Time Off & 6 paid holidays off. ,
- Employee Stock Ownership Plan. ,
- 401K. ,
- Daily Pay. ,
- Professional development assistance. ,
- Employee assistance program.
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