Immediate Hiring: Merchant Services New Verticals Team Lead
Fit right into our supportive and forward-thinking team as a Merchant Services New Verticals Team Lead! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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About the position As a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen. Responsibilities  Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. ,  Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback. ,  Assess and establish goals for individuals and the broader team. ,  Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. ,  Improve on existing processes and workflows. ,  Develop impactful projects and report on performance. ,  Work with other partners to ensure the success of the team. ,  Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement. Requirements  Experience in operations, customer service, or other relevant fields. ,  Proficient understanding of Salesforce and Google Sheets. ,  Ability to motivate a team, set and achieve targets, and manage career growth and performance. ,  Comfortable making tough decisions balancing quality and quantity. ,  Ability to manage multiple project deadlines and shifting priorities. Nice-to-haves  Experience in team management or leadership roles. ,  Strong problem-solving skills and operational mindset. Benefits  Premium healthcare coverage ,  Wellness expense reimbursement ,  Paid parental leave ,  Comprehensive benefits and perks Apply Job!Â
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