Urgently Hiring: Customer Experience Representative - Wichita
Your next great career move starts here. We're looking for a Customer Experience Representative - Wichita, Kansas! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.
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OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $17.60 per hour plus bonuses !
This position is located at
2280 S. Eisenhower Pkwy Suite 127 Wichita, KS 67209
We offer:
 Paid time off
 Employee rental car discounts
 Retirement savings plan including 401k with matching profit sharing
 Health Insurance
 Life Insurance
 Dental Insurance
 Vision Insurance
 Training and development
Schedule:
 Sunday: 3:30pm  12:30am
 Monday: 3:30pm  12:30am
 Tuesday: OFF
 Wednesday: OFF
 Thursday: 3:30pm  12:30am
 Friday: 3:30pm  12:30am
 Saturday:3:30pm  12:30am
Responsibilities
 Meet and greet customers in a professional, friendly, and timely manner
 Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
 Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
 Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
 Place outgoing calls for callback management, and miscellaneous calls as assigned
 Assist to assess condition of rental upon return
 Notify Management of any known customer problems
 Notify Management of any known vehicle problems and any required vehicle maintenance
 Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veteran
Qualifications
 Must be at least 18 years old
 High School Diploma or G.E.D. required
 Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
 Must have a valid driver's license
 No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
 Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment. Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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