Urgently Hiring: Data Entry Analyst

Core Information:

• Position: Data Entry Analyst
• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote

 

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We are hiring a Data Entry / Receptionist. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsibilities • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. Requirements • High school diploma, general education degree or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support. Apply Job!

 

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