Vice President, India Operations & Delivery (Remote, India Based)
Core Information:
- Position: Vice President, India Operations & Delivery
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: Workwarp
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Since 1994, Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO (Business Process Outsourcing) industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing... the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
The Vice President, India Operations and Delivery is a dynamic and agile CX leader responsible for setting up & boosting our presence in India & will report directly to the COO. The Leader will build and foster key relationships throughout the country while providing thought leadership to support our rapidly growing client base and gig network. They are also responsible for building a world class, high performing team that fosters a culture of excellence supporting Arise's Vision and Values.
Responsibilities
 Establish our presence and represent Arise in India
 Find strategies to increase brand awareness and promote Arise
 Establish relationships with governmental agencies and third-party vendors
 Find strategies for efficiently sourcing high-quality sole traders/gig workers
 Build and lead growing team of professionals throughout country
 Ensure high engagement from team and alignment through effective communication
 Work closely with COO and other leaders to set up best practices, standard operating procedures, and KPIs (Key Performance Indicators)
 Drive strategy, alignment and execution on key initiatives
 Manage and report on operational metrics
 Manage P&L for country
 Aid business development team in finding new ways that Arise can garner more business or more applications from the client
 Support the business development team in crafting innovative programs and value propositions
 Perform other duties as assigned
Qualifications / Expectations
 Must have ability to work independently in a fast-paced environment
 Bachelor's degree required, graduate degree a plus
 10-15 years of professional experience
 5+ years of management experience
 BPO and CX experience required
 Experience building and developing a large team
 Experience working with global teams
 Entrepreneurial mindset with business hunting experience
 Experience managing full P&L with ability to drive efficiencies in order to improve margin and revenue
 Proven experience managing client relationships and growing company's footprint in a new region
 Knowledge of local laws, price points, and labor market trends
 Understanding of local labor laws and government protocols
 Proficient in MS Office
 This position requires some travel
When smart, creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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