Live Chat Representative (Remote/Home)

We are seeking a proactive and customer-focused Live Chat Representative to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers through live chat interactions, ensuring a positive experience and resolution of inquiries. Responsibilities: • Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. • Maintain a high level of professionalism and courtesy in all interactions. • Document customer interactions and feedback accurately in the system. • Collaborate with team members to improve service processes and customer satisfaction. • Stay informed about company products and services to provide accurate information to customers. • Monitor chat metrics and strive to meet performance targets. Qualifications: • High school diploma or equivalent. • Strong written communication skills with attention to detail. • Experience in customer service or support roles, preferably in a remote setting. • Ability to handle multiple chats and prioritize effectively. • Proficient in using live chat software and other relevant tools. • Ability to work independently and as part of a team. If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Live Chat Representative. Apply Job! Apply to this Job