Remote-Client Support Associate (Night Shift 6pm-3am)
Work with a team of bright and motivated people as a Remote-client Support Associate! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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Job SummaryFirstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Client Support Associate to join our Customer Service Department...
The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers needs, resolving questions and complaints which may require research and investigation to reach resolution through the email, phone system and live chat channels. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.
Responsibilities and Duties
 Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.
 Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
 Assesses customer information and provides appropriate product and service solutions
 Maintains strong product knowledge
 Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate
 Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs
Qualifications and Skills
 Proficient in Chinese (Writing, Reading and Typing)
 Be able to read and type in English
 Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
 Ability to manage and de-escalate difficult and complicated problems
 Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness
 Associate degree preferred
 Ideal candidate has previous chat and/or email customer service experience preferred
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Employee discount
 Flexible spending account
 Health insurance
 Life insurance
 Paid time off
 Vision insurance
Schedule:
 Monday to Friday
 Overtime
Application Question(s):
 Are you authorized to work in USA?
 Do you need a sponsorship in future?
Education:
 Associate (Preferred)
Experience:
 Customer Service: 1 year (Preferred)
Language:
 English (Preferred)
 Spanish (Preferred)
Shift availability:
 Night Shift (Preferred)
Work Location: Remote Apply Job!
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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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