Immediate Hiring: Associate, Remote Network (Chat)

Quick Overview:

• Compensation: a competitive salary
• Company: Workwarp
• Position: Associate, Remote Network (chat)
• Start Date: Immediate openings available
• Location: Remote

 

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The Associate, Remote Network (Chat) direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamón, PR MAJOR DUTIES & RESPONSIBILITIES... • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external). • Refer customers to the digital channel options according to the customers’ needs. • Support the definition and development of digital channels adoption strategies for existing and new clients. • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption. • Throughout direct observation of clients and customers’ conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys. • Stay up to date on current and future Oriental’s digital channels capabilities to provide the most cutting-edge insights and guidance to personnel. • Participate in presentations as an expert in the digital channels’ arena. • Participate in testing process as part of the development of new digital tools. • Support the generation of continuous motivation, contests, and different initiatives to achieve results. • Support the preparedness of processes, communications, guided, facts sheets or any necessary documentation to serve as tools for branches. • Other duties may be assigned. EDUCATION AND EXPERIENCE: • Bachelor’s degree in Business Administration with major in finance or related field, preferable. • Two (2) years’ experience in a financial services company or related work of management. Required • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. • Excellent Knowledge in industry operating policies, procedures and regulations (state and federal). • Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected. • Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures. • Fully Bilingual – English and Spanish (written and verbal). required. • Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required. Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans) Recruitment Privacy Statement Compliance Posters Apply Job!

 

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