Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual

Description: • Help client plan participants during enrollment and updates to health care/pension plans • Provide the highest level of service on each contact • Work mostly on the phone, with opportunities to assist via chat and message center • Train and onboard remotely, must meet eligibility requirements • Start at $18.00/hr during training, increase to $18.75/hr after onboarding • Expected to work 40 hours a week and overtime during the busy season • Hours may fluctuate between 32 to 40 depending on client need • Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities Requirements: • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • The following are a plus: • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish Benefits: • WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Any other benefits required by law Apply Job! Apply to this Job