Technology Support Technician

Description: • Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards. • Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. • Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and route problems as necessary to appropriate resource. • Monitor resolution of incidents to achieve closure and provide status updates to associates and technical support team. • Perform and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents. • Initiate and support third-party vendor services, as necessary. Dispatch additional service from vendors, if required. Requirements: • 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware • 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents • High school diploma or GED • 2 years of experience working with defect or incident tracking software • 2 years of experience in software installation and support • 2 years of IT experience in the retail industry • CompTIA A+ Certification • Associate's degree in computer science, computer information systems, or related field Benefits: Apply Job! Apply to this Job