Program Manager, Client Services

Description: • Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls • Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services • Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood • Manage the program budget for the client and provide recommendations for effectively managing program cost • Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager • Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements • Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class • Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning • Measure, and monitor program key performance indicators to develop data-driven recommendations • Learn and assist the client in navigating client-internal requirements and processes specific to their organization • Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams) • Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders • Be a sought out resource within Mercalis as both an internal and external subject matter expert • Provide mentorship and training to Associate Program Managers where needed Requirements: • Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, graduate degree and/or additional certifications including PMP preferred • Three to Four (3-4) years of project or program management experience • If an internal applicate, seeking extensive experience with Mercalis systems and services (preferred) • Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders • Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team • Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote) • Organized and detail-oriented with effective time management skills • Budget management and/or financial accounting skills • Ability to take initiative and anticipate needs • Ability to travel both locally and out-of-town, expectation is up to 10% travel Benefits: Apply Job! Apply to this Job