Customer Support Officer (English & Spanish Speaking)

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish / English speaking) to join our growing and dynamic customer support team full remote ! Job Description: • Provide support to customers via live chat, email, and/or telephone. • Resolve client queries and provide support when required. • Be the liaison between client requests, customer service, and back-office operations. • Offer support to the Business Development Managers. • Ensure all client requests are processed on time with no delays. • Provide quality customer support during the account opening stages and throughout the trading account's existence. • Promote the Company’s services. • Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management. Job Requirements: • Business fluency in English AND Spanish, both verbal and written, is a must. • Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role. • Experience and knowledge of using Microsoft Office / Outlook. • University Degree in Business Administration or a relevant field. • Ability to work under pressure in a fast-paced environment. • Excellent communication and multitasking skills. • Good time management and priority handling. • Attention to detail. • Initiative to find answers to new questions. • Ability to diagnose and resolve problems. Remuneration & Benefits: • Competitive salary based on experience and skills. • Performance-based bonus (monthly). • Full remote work. • Friendly, fast-paced, multinational, and supportive environment. • Career development opportunities. Working Hours: Monday-Friday; 9-hour shifts including 1-hour lunch break (weekly rotation); between 07:00-22:00 Cyprus time. One week night shift once per month. Twice a year, for one month, working hours will be Saturday-Wednesday, 12:00-20:00 Cyprus time. Location: Speaking Customer, Ourense, Kingdom Of Spain, ES #J-18808-Ljbffr Apply Job! Apply to this Job