Cloud Operations and Customer Support Engineer

About the position As a Cloud Operations and Customer Support Engineer at GDIT, you will deliver innovative solutions to complex problems, focusing on enhancing the end-user experience. This role involves maintaining and improving cloud infrastructure while providing exceptional customer support to our intelligence clients. Your contributions will ensure operational efficiency and the successful implementation of cloud solutions. Responsibilities • Proactively manage and maintain cloud infrastructure, ensuring high availability and performance. , • Respond to and resolve customer issues, providing top-tier technical support and customer service. , • Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment. , • Engage in application monitoring to assist in identifying and addressing application performance or availability issues. , • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues. , • Develop and maintain comprehensive documentation for application support procedures. Requirements • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience. , • 5+ years of experience in IT, with a strong focus on cloud operations and customer support. , • Proficiency with AWS cloud services and infrastructure management. , • Exceptional troubleshooting and problem-solving skills. , • Experience in providing customer-focused technical support. , • Knowledge of Linux distributions (e.g., RedHat, CentOS). , • Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus). , • Excellent communication and collaboration abilities. Nice-to-haves Benefits • 401K with company match , • Comprehensive health and wellness packages , • Internal mobility team dedicated to helping you own your career , • Professional growth opportunities including paid education and certifications , • Paid vacation and holidays Apply tot his job