Bilingual Inbound Call Center

About the position The Bilingual Inbound Call Center position is a full-time remote role focused on assisting new and existing patients in scheduling appointments at dental offices. The ideal candidate will possess excellent communication skills, a warm and friendly disposition, and the ability to multitask effectively while handling inbound calls. This role requires a commitment to providing exceptional patient service and maintaining accurate appointment scheduling. Responsibilities • Delight patients and families by creating a kind, gracious, and caring environment. , • Answer telephone calls in a timely and professional manner. , • Maintain quality while consistently meeting minimum expectation levels. , • Accurately schedule and cancel patient appointments, inputting correct patient data into systems. , • Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. , • Promote a 'team first' attitude through positive relationships and communication with coworkers. , • Effectively converse in Spanish while entering information into systems in English. Requirements • High School diploma or equivalent. , • 1 year of experience using both English and Spanish languages in a professional and/or contact center capacity. , • Basic computer skills. Nice-to-haves • 1 year of dental experience. , • Experience with Genesys and Google Workspace. , • Advanced computer skills. , • Telephone experience. Benefits • Medical, dental, and vision insurance with company contribution. , • Life Insurance. , • Flexible spending (health and dependent care) account. , • Paid Time Off & 6 paid holidays off. , • Employee Stock Ownership Plan. , • 401K. , • Daily Pay. , • Professional development assistance. , • Employee assistance program. Apply tot his job