Customer Service Representative (Email, Chat, Phone)

About the position Responsibilities • Support customers via email, chat, and phone, providing technical assistance and resolving inquiries. • Guide customers through questions about the company's products, systems, and processes. • Troubleshoot issues related to the website, app, and in-car software. • Collaborate with external teams to resolve customer issues that require additional assistance. • Ensure every customer interaction leaves them feeling valued and understood. • Provide clear and empathetic communication to customers, especially in conflict situations. • Maintain strict adherence to the assigned schedule and manage high-volume inbound calls. Requirements • At least 18 years or older • High School Diploma or equivalent • Able to successfully pass a criminal background check • Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed • Able to maintain 100% strict adherence to the assigned schedule • Strong computer knowledge, including ability to accurately type at least 30 wpm • Excellent English written and verbal communication skills • High level of expertise with spelling, grammar, and punctuation • Courteous and friendly with high level of professionalism • Willingness to learn and adapt to new tools and technologies • Strong time management and able to multitask applications while talking to customers on the phone • 1 - 3 years of customer support and technical support call center experience Nice-to-haves • Previous work from home experience • Prior experience with email and chat support • Prior experience using customer support/relationship management software or similar systems • Prior experience with automotive customer support/service/success • Passion for automotive topics and electric vehicles Benefits • $17.00 USD starting pay • Performance-based incentives each month • Health benefits including medical, dental, and vision for you and your family • 401(k) investment options with employer match opportunities • Paid vacation time • Computer equipment provided • Onsite full gym free to employees • Great work/life balance while developing your career Apply tot his job Apply To this Job