PATIENT COORDINATOR (REMOTE) ACCESSNURSE

About the position Responsibilities • Serve as the first point of contact for patients seeking medical assistance. • Build trust and rapport with patients using customized scripting. • Accurately document patient needs prior to nurse interaction. • Handle inbound calls and provide empathetic support to patients. • Maintain confidentiality and adhere to HIPAA regulations. • Follow scripted information while interacting with patients. • Escalate situations as necessary and defuse conversations when needed. Requirements • High School Diploma or GED required; Associate's Degree preferred. • 1+ years of customer service experience required. • 1-2 years of healthcare experience desired. • Inbound call center experience preferred. • Experience in a medical office/clinic or as a first point of contact in customer service preferred. • Ability to type a minimum of 25 words per minute. • Excellent organizational and computer skills with the ability to multi-task. • Strong listening and comprehension skills to extract key information from patients. • Professional and courteous telephone voice. • Dependable, reliable, and trustworthy. • Detail-oriented with the ability to accurately process and document information. • Ability to follow scripted information and receive feedback on performance. • Bilingual candidates must converse in Spanish and document in English simultaneously. Nice-to-haves • Experience in a call center environment. • HIPAA experience is a plus. Benefits • Competitive pay and incentives. • Medical, dental, vision, and life insurance eligibility after 30 days of employment. • 401(k) plan with discretionary matching funds available. • Career growth opportunities. • Employee discounts on car rentals, electronics, and apparel. • Employee LiveWell program for health and well-being. • $500 Employee Referral Bonus with no cap. Apply tot his job Apply To this Job