Client Support Manager (Remote, Full-Time Contractor)

Client Support Manager (Remote, Full-Time Contractor) Help Veterans Win Their VA Disability Claims Military Veterans & First Responders Encouraged to Apply About Homefront Group At HomefrontGroup.com, we help veterans secure the VA disability benefits they’ve earned. Founded by a team of veterans, legal professionals, and mission-driven operators, our focus is singular: Upgrade Veteran Lives. We provide high-integrity, tech-enabled legal support to help veterans navigate the complex VA claims process. As demand grows, we’re looking for a Client Support Manager who’s ready to lead from the front—personally managing client communications while building and scaling a high-performing support team. What You’ll Do You’ll be the bridge between our clients and legal team. In this role, you’ll: • Deliver high-touch support via phone, email, and text to veterans pursuing VA disability claims • Collect documents and signatures (e.g. DD-214s, medical records) • Track and update client progress in our CRM (Hubspot) • Maintain strong, ongoing relationships with active clients • Build and refine client support systems, scripts, and workflows • Support the hiring and training of future team members Who You Are We’re looking for someone with a mix of frontline hustle and leadership mindset. • 3+ years experience in client support, case management, or intake • Prior work in legal, healthcare, or claims-based environments is a plus • Excellent communicator—clear, warm, and proactive • Comfortable working independently and remotely • Strong familiarity with Hubspot or similar CRMs • Detail-oriented with strong follow-through • Military service and deep familiarity with VA claims is highly preferred Role Details • Full-time, 1099 contractor • Remote — work from anywhere in the U.S., but preferably in Arizona • Flexible hours — 8-hour shifts, with some autonomy in schedule • Fast-moving startup environment with room to grow Job Types: Full-time, Contract Pay: $22.00 - $30.00 per hour Expected hours: 30 – 40 per week Benefits: • Flexible schedule Schedule: • 8 hour shift Work Location: Remote Apply tot his job Apply To this Job