Patient Service Representative II- MyHealth Team- Remote- Part Time Nights & Weekends

About the position Responsibilities • Handle incoming patient inquiries and assist patients in managing appointments and care. • Serve as a resource and mentor for lower-level representatives. • Address complex issues arising from incoming calls. • Provide extraordinary customer service and problem-solving skills to enhance the patient/clinician relationship. • Communicate effectively in both verbal and written forms to improve patient access. Requirements • High school diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution required. • A minimum of three years in a clinical or customer service setting preferred. • Strong technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent). • Strong problem-solving and complex patient management skills preferred. • Ability to communicate in a professional and appropriate manner. • Strong interpersonal, customer service, time management, and organizational skills required. Nice-to-haves • Working knowledge of patient-related documents preferred. Benefits • Up to 8% company retirement contribution • Generous Paid Time Off • 10 paid holidays • Paid professional development • Generous health and welfare benefit package Apply tot his job Apply To this Job