Part-Time Contract Opportunity: Scheduling Operations Associate - Remote

Join Our Mission-Driven Team at Reverence! We're seeking a highly skilled and compassionate Scheduling Operations Associate to join our team on a part-time contract basis. As a key player in our scheduling operations, you will play a vital role in ensuring that patients receive the care they need, when they need it. With a competitive salary and a flexible schedule, this is an exciting opportunity to grow your career in a dynamic and supportive environment.

At Reverence, we're dedicated to solving one of the toughest challenges in healthcare: getting the right people, in the right place, at the right time. Our technology and services enable healthcare provider groups to improve staffing operations, and our team is driven by a passion for delivering top-quality home-based care.

About the Role: As a Scheduling Operations Associate, you will work closely with home health care agencies and long-term care facilities to fill caregiver shifts and ensure seamless patient care. Your responsibilities will include:

• Coordinating with caregivers and customers to handle scheduling scenarios, attendance issues, and customer service complaints
• Utilizing technology to assign clients to the appropriate clinicians and track ongoing cases
• Communicating with caregivers and patients regarding schedule updates and changes
• Working across multiple software systems to ensure accurate record-keeping and exceptional service
• Handling Patient Health Information (PHI) with confidentiality and care

We're Looking for:

• Customer service experience and a friendly, positive, and solutions-oriented approach
• Highly organized with attention to detail and ability to follow procedures
• Proactive problem-solving skills and ability to handle difficult situations
• Effective communication skills with clients, patients, caregivers, and families
• Previous experience in healthcare scheduling or a related field is a plus
• 1-2 years of customer service, hospitality, or retail experience preferred
• Fluency in Spanish is a plus

What We Offer:

• A competitive salary and flexible scheduling (approximately 20 hours per week)
• A fully remote work environment
• A dynamic and supportive team environment
• Opportunities for growth and professional development

Available Shifts:

• Saturday-Sunday: 6 am-2:30 am Eastern time
• Monday-Friday: 6 am-9 am, 9 am-5 pm, or 5 pm-2:30 am Eastern time
• Prioritized hiring for availability: 1 pm-5 pm Monday-Friday, 5 pm-10 pm Monday-Friday, and Saturday and Sunday availability

Join Our Team!

If you're passionate about delivering exceptional patient care and have the skills and experience we're looking for, please submit your application today. This is a fantastic opportunity to grow your career with a mission-driven organization.