Remote Claims Agent - Night Shift (Sunday - Thursday)
We're seeking a highly motivated and customer-focused Claims Agent to join our team at Workwarp. As a Claims Agent, you will play a vital role in delivering exceptional customer service and ensuring seamless claims processing. This is a fantastic opportunity to work with a dynamic team and develop your skills in a fast-paced environment.
Job Overview:
- Work from the comfort of your own home (once initial office training is completed)
- Competitive salary and benefits package
- 35 hours per week, Sunday - Thursday, 8pm - 4am
- Immediate start available
About the Role:
Responsibilities:
- Receive and process claims via email and phone
- Manage emails and incoming phone calls in line with SLAs
- Ensure accurate and clear recording of all information collected
- Effectively manage cases, liaising with in-hours teams and ensuring clear communication
- Handle incoming post and email, escalating potential fraudulent claims and complaints as necessary
- Contribute to and follow the firm's policy on Treating Customers Fairly
Requirements:
- Good basic English and Maths skills (at least GCSE grade C or equivalent)
- Proficient in MS Office
- Reliable, with good timekeeping and organisation skills
- Ability to learn and competently use different IT systems
- Confident communication skills, both verbal and written
- Able to work collaboratively in a team environment
What We Offer:
- Comprehensive training and support
- Opportunities for career development and growth
- Competitive salary and benefits package
- Flexible working arrangements (remote work options)
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, please apply now. We can't wait to hear from you!
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