Digital Banking Specialist

About the position Responsibilities • Supports the onboarding process of new Treasury Management customers working closely with Treasury Management Bankers and Commercial Bankers, including preparing onboarding and origination agreements. • Provides operational support and troubleshooting of treasury services such as Cash Management, ACH and Wire origination, Remote Deposit Capture, Positive Pay. • Processes maintenance requests for existing Treasury Management customers including gathering documentation and processing system changes. • Completes administrative duties that support the Digital Banking department such as transaction reviews, approvals, and report review. • Delivers high-quality customer support of digital products and services through multiple platforms such as telephone, e-mail, text messaging and secure messaging. • Retains and expands existing business digital banking relationships; calling on existing customers to discuss and address customer needs and problems and seeking to offer business solutions and building relationship with prospective customers. • Participate in digital banking demonstrations to prospective customers in partnership with Treasury Management and Commercial Bankers. • Collaborate with bank customers in fraudulent situations, by identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely and supporting the customer through the process. • Maintains knowledge of online banking products and related services. • Researches latest trends in technology and makes recommendations that align with the banks strategic plan. • Independently troubleshoots and resolves system issues impacting customers. • Participates on or leads project teams or department-specific initiatives. • Performs other duties and projects as requested, both functionally and cross-functionally. Requirements • Bachelor's Degree in Business, Information Management/Technology or related field or equivalent experience. • 1-3 years of related experience/exposure within the banking industry preferred but not required. • Demonstrated ability to execute day to day work independently while performing key accountabilities under general supervision. • Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships. • Demonstrated ability to multi-task projects and daily job duties. • Demonstrated ability to address basic to moderately complex job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff. • Demonstrated strong written and verbal communication skills. • Demonstrated strong team collaboration/team work skills, with ability to work in cross functional teams and build/maintain positive working relationships. • Demonstrated ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies. • Demonstrated strong troubleshooting and problems solving skills. Benefits • Comprehensive, value-added career opportunities • Focus on career development, broad exposures, and learning new things daily • Opportunities to help others and make a difference in the community • Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups • Competitive full benefits package including HSA with investment options, 401K with match, and profit sharing • Vacation and PTO time reflective of your experience • Volunteering time off of 12 hours per year • Hybrid/remote work schedule in alignment with our e-commuting policy for specific positions • Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business • Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums Apply tot his job Apply To this Job