Senior Staff Architect - Omnichannel

Description: • Architect and refine Rocket.Chat’s Omni-Channel system for global scalability. • Mentor and guide engineers, leading by example in architectural best practices. • Engage closely with product teams to align technical solutions with business goals. • Drive innovation, continuously improving platform capabilities and user experience. • Lead and define the architectural vision for Rocket.Chat’s omnichannel solutions, ensuring scalability, security, and extensibility. • Collaborate closely with Product Managers, Engineering squads, and fellow Architects to translate strategic business goals into technical roadmaps. • Provide technical leadership, mentoring engineers and facilitating cross-team collaboration. • Design and implement seamless integrations across chat, email, sms, voice, video, and social messaging channels. • Ensure high availability, performance, and security of our omnichannel communication systems. • Continuously innovate and prototype new technologies relevant to messaging and omnichannel communication. • Create comprehensive architecture documentation and communicate clearly with technical and non-technical stakeholders. Requirements: • Extensive experience (5+ years) designing complex distributed systems and omnichannel platforms (chat, email, voice, social). • Experience with Node.js, TypeScript, MongoDB, and modern microservices architecture. • Proven experience in real-time messaging technologies (WebSockets, pub/sub, message queues). • Strong understanding of API design (REST) and event-driven architectures. • Solid knowledge of application security practices and cloud infrastructure (AWS, Azure, GCP). • Strong experience with on-premises environments and deployment. • Expertise in continuous integration and delivery solutions for SaaS, on-premises and airgapped environments. • Demonstrated technical leadership and mentoring skills. Benefits: • Flexible Working Hours • Fully Remote • Unlimited Paid Time Off • Holidays and Vacation Days • Company Laptop and Headphone • Remote Benefit • iTalki • Courses and Books • Stock Options • Multicultural environment with colleagues in over 26 countries • Vibrant Company Culture Apply tot his job Apply To this Job