Patient Services Advisor

About the position Responsibilities • Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. • Review patient account information in multiple systems and perform necessary research to resolve inquiries. • Document patient inquiries and actions taken into the appropriate systems. • Update or add insurance and patient demographic information and request rebill. • Work with patients and guarantors to secure payment on outstanding account balances. • Escalate patient complaints to the appropriate individual/department based on the nature of the issue. • Create a positive patient experience through active listening and timely resolution or escalation of issues. • Follow all Parallon Customer Service Organization (CSO) guidelines and policies. • Meet and maintain established departmental performance metrics for production and quality. • Adhere to all compliance guidelines. Requirements • Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role. • Previous call center experience preferably in a healthcare environment preferred. • Virtual employees are required to have high speed internet with 25 MB download and 6 MB upload speed. Nice-to-haves • Experience in a healthcare environment is preferred. • Familiarity with revenue cycle management processes. Benefits • Comprehensive medical coverage with low copay options. • Dental and vision benefits. • Life and disability coverage. • Flexible spending accounts. • Supplemental health protection plans. • Auto and home insurance options. • Identity theft protection and legal counseling. • Long-term care coverage and moving assistance. • Pet insurance and more. • Free counseling services for emotional, physical, and financial wellbeing. • 401(k) Plan with a 100% match on 3% to 9% of pay. • Employee Stock Purchase Plan with 10% off HCA Healthcare stock. • Family support through fertility and family building benefits. • Referral services for child, elder, and pet care. • Consumer discounts through Abenity. • Education assistance including tuition and certification support. • Colleague recognition program. • Paid time off and family leave options. Apply tot his job Apply To this Job