Virtual Chat Support Agent

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner. About The Role We are seeking a dedicated and empathetic Virtual Chat Support Agent to join our Customer Support team. This full-time, hourly role is ideal for someone who is passionate about delivering exceptional customer service through real-time online communication. As a Virtual Chat Support Agent, you will play a pivotal role in ensuring our customers receive prompt, helpful, and friendly assistance in English, while contributing to a positive brand experience. What You'll Do • Provide real-time chat support to customers and respond to their inquiries in English promptly and professionally. • Handle a wide range of customer concerns including product questions, order status, troubleshooting, and general assistance. • Maintain a high level of accuracy and attention to detail while identifying customer needs and resolving issues. • Follow company guidelines, policies, and workflows to ensure consistent service quality. • Escalate complex customer inquiries to the appropriate team or department when necessary. • Monitor and manage multiple chats simultaneously in a fast-paced environment. • Document and update customer interactions and resolutions in the company's support system. • Collaborate with team members and participate in ongoing training to stay updated on product offerings and support processes. Qualifications • Fluent in written and verbal English communication. • Proven experience in customer service, preferably in virtual or chat support roles. • Strong typing skills with accuracy and the ability to multitask effectively. • Empathy, patience, and a problem-solving mindset to assist and support customers professionally. • Comfortable working in a dynamic, fast-paced, and technology-driven environment. • Familiarity with utilizing CRM software, chat tools, or customer support systems is a plus. • Ability to work a consistent full-time schedule, including potential evening, weekend, or holiday shifts as needed. The Pay Range For This Role Is 20.91 - 32.41 USD per hour(Remote (Hempstead, New York, US)) Apply tot his job Apply To this Job