Field Services Administrator-Dispatcher, Remote, Part time

About the position Responsibilities • Receive incoming calls and transfer to appropriate extensions while providing requested information. • Create service tickets for multiple ESG Operating Companies including Heil, 3rd Eye, and Marathon. • Manage incoming service ticket requests, ensuring data accuracy and proper service request fulfillment. • Create field service estimates based on service ticket requests following standard practices. • Contact customers to request purchase orders to fulfill service dates. • Maintain knowledge of the phone system and make necessary changes; manage mailboxes and extensions. • Arrange travel for technical services team members. • Manage office supply inventory and place orders as needed. • Attend work during regular hours or as assigned, including acceptance of overtime assignments as required. • Perform other related duties as assigned. Requirements • High school diploma required; Bachelor's degree preferred. • 3 to 5 years of relevant experience required. • Prior knowledge of database, quote system, and ticket system used by Technician teams is required. • Experience in providing estimates for service is required. • Excellent oral and written communication skills are essential. • Ability to handle multiple incoming calls in a calm and efficient manner. • Basic business and clerical skills are needed. • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at an intermediate to expert level. • Ability to maintain confidentiality regarding incoming calls and information received. • Experience in a rapidly growing and changing environment is important. • Strong interpersonal skills to establish effective working relationships at all levels. • Strong organizational skills with attention to detail. • Ability to adapt quickly in a fast-paced environment and multi-task. Apply tot his job Apply To this Job