Associate IT Client Support Specialist Part Time

About the position Responsibilities • Provide technical support to the end user • Provide troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • Access all available support tools and staff to resolve issues Requirements • Experience with call center techniques • Competency in call center tracking tools • Prior experience supporting customers in the use of application software • Proficiency in using support software tools • Mobile device support experience • Apple product support experience • Strong understanding of HCA security-related procedures • Understanding of Healthcare technology industry • Basic network troubleshooting and support experience • General desktop support experience Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Additional options for dental and vision benefits, life and disability coverage • Flexible spending accounts, supplemental health protection plans • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits • Referral services for child, elder and pet care • Consumer discounts through Abenity and Consumer Discounts • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave) • Employee Health Assistance Fund that offers free employee-only coverage Apply tot his job Apply To this Job