Remote Bilingual Therapist EMPACT

About the position Responsibilities • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction • Effectively assess clinical situations and needs of all callers • Provide safe and effective clinical interventions to all callers • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders • Forward internal referrals to the appropriate program(s) with all required information in a timely manner • Work collaboratively with internal and external clients/customers • Maintain a positive attitude and flexibility to assist others • Work beyond scheduled shifts if crisis situations warrant or paperwork is incomplete • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift • Assist the hotline clinical coordinator in training new staff • Ensure all program forms are stocked and the hotline area is clean and organized during downtime • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request Requirements • Master's Degree in Psychology, Counseling, Social Work, or a directly related field • Crisis, call center and chat & text experience preferred • Experience in the mental/behavioral health field preferred • Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment • Spanish/English bilingual required • A fingerprint clearance card is required or eligibility to obtain one Nice-to-haves • Excellent oral and written communication skills • Proficient in the use of technology including chat & text functions • Strong customer service skills • Strong problem-solving and analytical skills • Ability to document detailed information • Ability to multi-task • Demonstrated ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation • Maintain professional conduct consistent with ethical professional practice Benefits • Generous PTO (15 days the first year) • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • Vision plans (2 choices) • 403(b) retirement plan • Retirement Allowance • Company paid Life/AD&D and Long-term Disability • Voluntary additional Life and Short-term Disability • Tuition Reimbursement • Elder Care assistance • Pet Insurance Apply tot his job Apply To this Job