Flight Booking & Reservations Agent - Work From Home

Job Summary Houston Skilled Consultancy is seeking highly motivated and customer-focused individuals to join our team as Flight Booking & Reservations Agents. This is a remote position that allows you to work from the comfort of your home while assisting customers with flight reservations, ticket modifications, and travel-related inquiries. The ideal candidate will have excellent communication skills, a keen attention to detail, and the ability to provide top-tier customer service in a fast-paced environment. Key Responsibilities • * Handle inbound and outbound calls, emails, and chat inquiries from customers regarding flight bookings, ticket changes, cancellations, and other travel-related services. • * Assist customers in finding the best available flight options based on their preferences and budget. • * Process flight reservations, issue tickets, and manage booking modifications as per airline policies. • * Provide accurate information regarding baggage policies, fare rules, and travel restrictions. • * Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction. • * Maintain up-to-date knowledge of airline regulations, promotions, and industry trends. • * Upsell and cross-sell travel-related services such as seat upgrades, extra baggage, and travel insurance. • * Ensure all customer interactions are documented accurately in the system. • * Collaborate with team members and supervisors to improve customer service processes and efficiency. • Required Skills and Qualifications • * High school diploma or equivalent; a degree in travel, hospitality, or a related field is a plus. • * Previous experience in airline reservations, travel agencies, or customer service is preferred. • * Proficiency in using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is a plus. • * Strong communication skills in English (both verbal and written); additional languages are an advantage. • * Excellent problem-solving skills and ability to work under pressure. • * Ability to handle high call volumes and multitask efficiently. • * Strong attention to detail and accuracy in data entry. • * A customer-centric approach with a positive and professional attitude. • * Comfortable working remotely with reliable internet access and a quiet workspace. • Experience • * Minimum of 1-2 years of experience in a similar role in travel, customer service, or reservations. • * Experience with online booking platforms and airline ticketing systems is highly desirable. • Working Hours • * Flexible shifts available, including weekends and holidays, based on business needs. • * Full-time and part-time positions are available. • * Work-from-home setup with the requirement to maintain a professional and distraction-free environment. • Knowledge, Skills, and Abilities • * Strong understanding of airline ticketing, fare structures, and booking processes. • * Knowledge of international and domestic flight routes, airline alliances, and fare rules. • * Ability to work independently while meeting performance metrics. • * Strong organizational and time-management skills. • * Adaptability to changing airline policies and customer service expectations. • Benefits • * Competitive salary with performance-based incentives. • * Work-from-home flexibility. • * Training and development opportunities. • * Paid time off and holiday pay. • * Employee discounts on travel bookings. • * Career growth opportunities within the company. • Why Join Us? • * Be part of a dynamic and growing team in the travel industry. • * Enjoy the convenience of working from home while building your career. • * Gain access to exclusive airline industry knowledge and training. • * Work with a reputable company that values employee satisfaction and growth. • How to Apply Interested candidates should submit their resume and a cover letter highlighting their relevant experience to us. Please include Flight Booking & Reservations Agent – Work From Home in the subject line of your email. We look forward to welcoming you to our team! Apply tot his job Apply To this Job