Remote Bilingual Call Center Agent – Mandarin & English

Location: Remote Duration: Temporary Project-Based Schedule: Full-Time 40 hours a week Industry: Insurance Pay: $13.50/hr. About the Role: We're hiring a Mandarin-English bilingual Call Center Agent to support full-time remote insurance projects. You’ll help Mandarin-speaking customers by answering questions, verifying information, and ensuring exceptional service delivery. Key Responsibilities: • Handle customer inquiries in Mandarin and English • Manage inbound and outbound call volumes professionally • Adhere to call scripts, project protocols, and data accuracy standards • Maintain detailed records of customer interactions • Achieve quality and performance goals Requirements: • Fluent in both Mandarin and English (spoken and written) • Previous call center or customer service experience preferred, especially in insurance • You must provide your own: • Computer (desktop or laptop) • USB headset • Wired high-speed internet • Quiet and professional remote workspace • Strong attention to detail and communication skills • Committed to a full-time work schedule during the project duration Job Types: Full-time, Contract, Temporary Pay: From $14.50 per hour Benefits: • Dental insurance • Health insurance • Vision insurance • Work from home Work Location: Remote Apply tot his job Apply To this Job