Servicing Specialist - Call Center

Who you are: We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism. What you’ll do: • Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism. • Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments. • Create and explain settlement statements. • Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy. • Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners. • Review subordination requests for approval or denial. • Follow all company, investor, and legal guidelines. What you’ll bring: • 1-2 years of experience with mortgage servicing call centers. • Experience reading mortgage documentation. • Relentless attention to detail with a high degree of accuracy. • Ability to multitask and work under pressure within a deadline-oriented environment. • Comfort working independently as well as in a team environment, with a desire to take ownership of work. • Strong client service skills, and an ability to communicate professionally with others. • Comfortable with being assessed according to our quality control guidelines. • Willingness to roll up your sleeves and assist with other tasks and teams as needed. • Bachelor’s degree, ideally in business, finance or a related field. Apply tot his job Apply To this Job