[Hiring] 2026 DIRECTV Customer Operations Product Management Internship @DIRECTV, LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working on the DIRECTV Digital Services Team as a summer intern, focusing on transforming customer service experiences. • Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem. • Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives that promote customer success and business efficiency. • Define the opportunity and measures of success for identified concepts and partner with technology teams to develop them. • Prioritize and construct business cases that secure funding. • Manage product roadmaps by optimizing customer and business value. • Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams. • Develop strategies and quantify the competitive performance of the organization's operations and/or markets. • Evaluate the potential impact of changes and report out forecasts that affect the industry. Qualifications • MBA • Experience in digital product management (e.g., web, virtual assistance, app, social messaging, asynchronous/synchronous chat, IVR, etc.) • Proficient in translating business strategy and analysis into consumer-facing digital products. • Ability to prepare and present business cases for new products/services. • Demonstrated ability to lead, influence, and persuade others. • Strong interpersonal and communication skills (oral, written, and presentation). • Demonstrated experience in financial analysis, competitive analysis, and predictive modeling. • Track record of working cross-functionally to deliver large scale initiatives. • Solid technical background with understanding and/or experience in software development and web technologies. • Ability to work in a fast-paced, ambiguous, process-lit environment with a continuous focus on customer experience and delivering business results. Requirements • Demonstrated experience with full product life cycle management. • Working knowledge of customer journey mapping techniques. • Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric. • Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.). • Proficient in building executive level presentations in Microsoft PowerPoint. Benefits • 10-week remote internship (This is a remote position that can be located anywhere in the United States.) • Start Dates: June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026 • Must have full U.S. work authorization now and in the future. • This position can earn $20 - $28 per hour, depending on education level (Undergrad $20 per hour; Grad $28 per hour). Apply tot his job Apply To this Job