Experienced Data Center Operations Technician IV for 3rd Shift - High Availability and Customer Support Expert

Introduction to Rackspace Technology

Rackspace Technology is a leading multicloud solutions expert, dedicated to delivering end-to-end solutions that combine our expertise with the world's leading technologies. We have a proven track record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. As a company, we attract and develop world-class talent, and we're committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

Job Summary

We're seeking an experienced Data Center Operations Technician IV to join our team, responsible for ensuring the security, operation, and high availability of our data center environment. As a key member of our team, you will own the responsibility of all IT infrastructure, including customer configurations, and maintain 99.999% uptime. This is an exciting opportunity to work with a leading technology company and contribute to the success of our customers.

Key Responsibilities

As a Data Center Operations Technician IV, your key responsibilities will include:

• Monitoring and prioritizing an internal ticketing system to provide customer support, ensuring timely and effective resolution of issues
• Providing basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting, and RAID configuration changes
• Providing hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
• Performing simple operating system administration tasks, including setting up OS network IP's, fresh OS installs (using PXE), firmware updates, and basic OS troubleshooting
• Installing or removing fiber or copper cabling, and performing Layer 1 network skills, including testing and troubleshooting connectivity issues with previously deployed copper or fiber cabling
• Installing network device hardware, including switches, firewalls, load-balancers, and security appliances
• Installing hardware on storage devices, including DAS and NAS arrays
• Completing customer maintenance requests, including hardware modification, operating system installation, mounting devices within cabinets, and completing all cabling needs

Qualifications

To be successful in this role, you will need:

• To be a US Citizen and willing to undergo a Federal Background Investigation
• A minimum of 8 years of experience working in a data center environment or equivalent technology background
• A minimum of 6 years of experience building, repairing, or upgrading hardware components
• A minimum of 2 years of experience in a customer service-oriented position (preferred)
• A High School Diploma or equivalent
• A strong understanding of storage RAID configurations and requirements
• The ability to work a flexible schedule, with 24x7x365 coverage required, including holidays and weekends
• The ability to lift 50 lbs. overhead

Essential Skills and Competencies

In addition to the qualifications listed above, you will need:

• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Strong communication and customer service skills, with the ability to effectively communicate with customers and internal stakeholders
• The ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• A strong understanding of data center operations, including IT infrastructure, network protocols, and storage systems
• The ability to adapt to changing priorities and deadlines, with a strong focus on delivering high-quality results in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Rackspace Technology, we're committed to helping our employees grow and develop their careers. As a Data Center Operations Technician IV, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced colleagues
• Formal training programs, including technical certifications and professional development courses
• Opportunities to work on complex and challenging projects, with a focus on innovation and problem-solving
• A collaborative and dynamic work environment, with a strong focus on teamwork and communication

Work Environment and Company Culture

At Rackspace Technology, we're proud of our company culture, which is built on a foundation of values, including:

• A focus on customer satisfaction and success
• A commitment to innovation and continuous improvement
• A strong emphasis on teamwork and collaboration
• A culture of openness, transparency, and trust

We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. As a Data Center Operations Technician IV, you will be part of a dynamic and fast-paced team, with a strong focus on delivering high-quality results and exceptional customer service.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive health insurance program, including medical, dental, and vision coverage
• A 401(k) retirement savings plan, with company matching contributions
• A range of paid time off options, including vacation, sick leave, and holidays
• Access to a range of training and development opportunities, including technical certifications and professional development courses
• A collaborative and dynamic work environment, with a strong focus on teamwork and communication

Conclusion

If you're a motivated and experienced Data Center Operations Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Data Center Operations Technician IV at Rackspace Technology, you will have the chance to work with a leading technology company, contribute to the success of our customers, and grow and develop your career in a dynamic and fast-paced environment. Don't hesitate to apply – we can't wait to hear from you!

How to Apply

To apply for this role, please submit your application today. We value a great attitude and a willingness to learn above all, so don't worry if you don't meet every single requirement. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer service and contributing to the success of our customers.