Customer Service Excellence Representative - JetBlue Airport Operations Crew Member

Join the JetBlue Team: Delivering Award-Winning Customer Service

At JetBlue, we're passionate about providing exceptional customer experiences and creating a positive impact on the communities we serve. As a key member of our Airport Operations Crew, you'll be at the forefront of delivering award-winning customer service, ensuring that our Customers have a seamless and enjoyable travel experience.

About the Role

We're seeking a highly skilled and customer-focused individual to join our dynamic team as a Customer Service Excellence Representative - JetBlue Airport Operations Crew Member. This is an exciting Remote opportunity with an immediate start, offering a competitive salary and a chance to be part of a renowned airline.

Key Responsibilities

• Verify Customers' personal identification and ensure compliance with security regulations
• Tag, lift, and handle Customer luggage with care and efficiency
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate effectively with Customers to keep them informed and address their needs
• Offer ancillary products and services to enhance the Customer experience, such as "even more speed" and "even more space"
• Coordinate with coworkers and other departments to ensure seamless handling of Customers
• Help prepare the aircraft cabin for Customer boarding and departure, including cleaning and maintaining the cabin
• Operate airport equipment, such as customer enplaning/deplaning equipment, jet bridges, and Turbo ways
• Assist Customers with special needs, providing personalized support and care
• Perform and rotate through various Airport Operations related functions, including gate and ticket counter duties
• Other duties as assigned, demonstrating flexibility and a willingness to adapt

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or General Education Development (GED) Diploma
• At least 18 years old
• One (1) year of customer service or sales experience, demonstrating a strong track record of delivering excellent customer experiences
• Strong interpersonal and listening skills, with the ability to communicate effectively with Customers and colleagues
• Complete fluency in written and spoken English
• The ability to successfully complete a customer service assessment
• Adherence to JetBlue Uniform Policy Manual Standards
• Flexibility to travel and/or work variable hours, including holidays and weekends
• Experience using a mouse, computer, keyboard, and basic word processing, email, and office applications
• The ability to use handheld radios and microphones to communicate with operations and make terminal announcements
• The ability to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending on location, possession and maintenance of a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
• Depending on location, acquisition and maintenance of a United States Customs Clearance
• Availability for occasional overnight travel (10%)
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US, with no visa sponsorship available
• Pass a pre-employment drug test

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Two (2) years of customer service, volunteer experience, or sales experience
• Knowledge of customer service principles and practices
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

What We Offer

At JetBlue, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A chance to be part of a renowned airline with a strong reputation for customer service

Company Culture

At JetBlue, we're passionate about creating a positive and inclusive culture that values diversity and promotes teamwork. We're committed to providing a work environment that is supportive, flexible, and empowering, allowing our Crew Members to thrive and deliver exceptional customer experiences.

Why Join JetBlue?

If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. At JetBlue, we're committed to creating a positive impact on the communities we serve, and we're looking for talented individuals to join our team. With a competitive salary, opportunities for growth and development, and a dynamic work environment, this is an exciting opportunity to join a renowned airline and make a real difference.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated and passionate Crew Members!