Customer Service Representative - Work From Home Nevada at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're revolutionizing the healthcare industry by putting our heart into every moment of your health. Our purpose is clear: to deliver enhanced human-centric health care that's more personal, convenient, and affordable. As a Customer Service Representative working from home in Nevada, you'll play a vital role in achieving this mission by providing top-notch service to our patients, influencing generic utilization, and driving therapy changes.

About Us

blithequark is a leader in the healthcare industry, committed to making a positive impact on the lives of our patients and colleagues. Our culture is built on our Heart At Work Behaviors, which empower our team members to innovate, deliver exceptional service, and drive solutions that transform healthcare. We're passionate about creating a work environment that's inclusive, supportive, and flexible, allowing our colleagues to thrive both personally and professionally.

Job Summary

As a Customer Service Representative at blithequark, you'll be the face of our organization, interacting directly with patients to provide education, answer questions, and solve problems. Your primary focus will be on communicating the benefits of generics or other appropriate therapies to patients, driving overall savings and improving health outcomes. You'll work closely with our Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications, ensuring our patients receive the best possible care.

Key Responsibilities

• Handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information.
• Communicate the benefits of generics or other appropriate therapies to patients, driving overall savings and improving health outcomes.
• Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications.
• Conduct adherence outreach efforts to ensure patients stay on their medications and remain adherent and compliant to their therapies.
• Provide customer education and routine assessment, identifying problems and escalating to pharmacists as needed.
• Maintain a working knowledge of insurance, healthcare, and reimbursement-related requirements for dispensing and processing new referrals.
• Work independently and self-directedly, collaborating with the greater team to achieve shared goals.

Qualifications and Requirements

Essential Qualifications

• 1+ year of customer service experience handling and resolving customer needs over the phone.
• 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application.
• Reside in the state of Nevada.
• Verifiable High School Diploma, GED, or equivalent required.

Preferred Qualifications

• Experience working in a healthcare or pharmacy setting.
• Knowledge of insurance, healthcare, and reimbursement-related requirements.
• Excellent communication and problem-solving skills.
• Ability to work independently and self-directedly.

What We Offer

At blithequark, we're committed to supporting the well-being and success of our colleagues. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Work Environment and Culture

As a Customer Service Representative working from home in Nevada, you'll enjoy the flexibility and autonomy of remote work while remaining connected to our vibrant company culture. Our team works Monday-Friday, with weekends off, and schedule options are designed to create a flexible work schedule that balances priorities in and outside of work.

To work from home, you'll need to meet our standards, including maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is also required in this role.

Career Growth and Development

At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise through comprehensive training programs.
• Take on new challenges and responsibilities, driving career advancement.
• Collaborate with cross-functional teams, expanding your knowledge and network.

Compensation and Benefits

The typical pay range for this role is $17.00 - $28.45 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is also eligible for a blithequark bonus, commission, or short-term incentive program.

Join Our Team

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our patients, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:

1. Apply online.
2. Take our Virtual Job Tryout to fast-track the recruitment process.

Don't miss this chance to join our team and transform healthcare through compassionate customer service. Apply today!